What testers see

A game studio invited you to playtest their game. They're using Playloop to hand out their keys. You'll pick a tester handle, get your key, and (optionally) get a Playloop tester token that helps the studio see YOUR feedback specifically.

No. Just pick a handle, optionally enter your email if you want a copy of the key, and you're done. Playloop doesn't make you sign up.

Never. Playloop does not charge for playtest keys. The studio paid (or generated) them; we're just the distribution layer.

If anyone, the studio, a third party, anyone at all, asks you to pay anything to receive your key, that's a scam. Examples we've seen:

• "$5 processing fee"
• "Steam gift card to cover shipping"
• "Pay X in crypto, get the key by DM"
• "Subscribe to our Discord Nitro tier first"

All of those are red flags. Real playtests don't work that way. Please report it we want to know even if it turned out to be a misunderstanding. Your report helps us catch the same scammer hitting other testers.

When you claim a key, you get TWO things:

1. The game key itself (Steam key, Epic key, itch key, custom, depends on the studio's distribution target).
2. A Playloop tester token that looks like pl_tt_abc123def456….

The game key is the only thing you NEED. Redeem it on Steam/Epic/itch/etc. as usual.

The tester token is optional. If the studio integrated Playloop's SDK in their game, you'll see a prompt in their main menu asking for it. Pasting it tells the studio “all my future playtest sessions are mine, call me ‘RedFox42’ (or whatever handle you picked).” The studio uses this to follow your specific gameplay in their analytics.

If the game doesn't prompt you for a token, ignore it. The key still works.

Invite-style links (email invites) are one-shot per recipient. If you click again, you'll see “this invitation has already been redeemed.”

Public-link / giveaway-style drops are first-come-first-served, each click claims one key from the pool. Once the pool is empty, the link returns “this drop is fully redeemed.”

If you lost your key after redeeming, contact the studio that invited you. They can look up your redemption.

It depends on the batch the studio created:

• Handle-only: just the handle you pick. Email is optional (only used to send you a copy of the key).
• Handle + email required: handle + email.
• No identity: only that someone redeemed; no handle, no email.

In all cases we also capture:

• Your country (from your connection IP, country only, no city)
• The IP address itself (kept for abuse triage; trimmed after 30 days)
• Your browser's user-agent string

We don't ask for and don't store anything else.

Playloop never touches your platform account. Steam keys are activated on Steam (using Steam's own redemption page); Epic keys on Epic; itch keys on itch.io. We just hand you the key.

Go to playloop.gg/scam-report and tell us what happened. You can do it anonymously (no email needed), or leave us a way to follow up if we have questions.

Reports go straight to a real human on our security team. We investigate every one, even the ones that turn out to be misunderstandings, patterns matter.

You can also message the security team directly.

Reach out to the studio that sent you the redemption link. For Playloop-specific questions (not about the game itself), support@playloop.gg.