Terms of Service.

These Terms of Service (“Terms”) are a contract between you (“you,” “customer,” “account holder”) and Wander & Wilt Studios(“Wander & Wilt,” “we,” “us”), the company that operates the Playloop service at playloop.gg(“Playloop,” the “Service”).

By creating an account, you accept these Terms. If you do not agree, do not create an account or use the Service.

If you accept on behalf of an organization, you represent that you have authority to bind that organization.

You must be at least 16 years old to use Playloop. By creating an account you represent that you are. Playloop is a developer tool, not a service directed at children, see Section 12.

Playloop is an AI-assisted playtest insights platform for game developers. Your games stream session telemetry to us via our SDKs (Unity, Unreal, Godot, Python, TypeScript) or via the REST API. We aggregate the events, optionally transcribe uploaded audio and video, run AI extraction over the result, and present insights, summaries, and statistics on a dashboard.

The Service is offered in three tiers:

• Free, $0/month. You bring your own AI provider key (OpenAI, Anthropic, or Google Gemini). Includes up to 2 collaborators. 90-day data retention.
• Indie, $19/month. Includes 500 managed-AI session analyses per calendar month. 180-day data retention.
• Studio, $49/month. Includes 1000 managed-AI session analyses per calendar month plus team collaboration (up to 10 collaborators). 365-day data retention.
• Any paid tier: bring your own AI key on top to bypass the managed cap entirely.

See /pricing for the authoritative feature matrix.

Playloop is currently in private beta(signups via the waitlist). We may ship breaking changes, change feature scope, or extend downtime for migration windows. We’ll communicate material changes by email and in /changelog.

You create an account using Clerk, our authentication sub-processor (see Privacy § 8). You are responsible for keeping your sign-in credentials confidential and for any activity that happens under your account.

You may be issued two API key scopes:

• An ingest key that can be embedded in shipped game builds. It can only write telemetry events; it cannot read sessions, delete data, or rotate other keys.
• A management key that grants full read / write / delete access to your workspace. Treat it like a password. Never embed it in a client binary, commit it to a public repository, or share it.

If either key is exposed, rotate it immediately from Settings. You are responsible for losses caused by an exposed management key.

You agree not to:

• Use Playloop to record, store, or analyze content where applicable privacy law requires consent you have not obtained, particularly recordings of real-world individuals in their private spaces.
• Submit malware, illegal content, or content that infringes another party’s rights.
• Probe, scan, or test the vulnerability of the Service or other accounts without authorization, see Security for the responsible-disclosure path we welcome.
• Resell, sublicense, or expose the Service as your own to third parties without our written agreement.
• Submit so many requests as to materially degrade the Service for other users. We rate-limit and reserve the right to slow, throttle, or temporarily suspend abusive accounts.

Material violations are grounds for suspension or termination (see Section 10).

You retain all rights, title, and interest in:

• Your games and game content.
• Telemetry your games generate.
• Insights and summaries Playloop produces from your data.
• Any BYO API keys you supply.

You grant Playloop a non-exclusive, worldwide, royalty-free license to host, process, store, transmit, and display your content solely as required to provide the Service to you. That license terminates when you delete the underlying data or close your account.

We do not use your telemetry to train general-purpose AI models, and we do not share or sell it. See Privacy for the data-handling specifics.

Data Processing Agreement. If you use Playloop to process telemetry from players resident in the EEA, the UK, or other jurisdictions that require one, you are the data controller and we are your processor for that data. A DPA covering the relationship is available on request, see Privacy § 12 for the process and the transfer mechanism we rely on.

Playloop, the Playloop name and marks, the dashboard interface, the SDKs, the documentation, and the underlying software are owned by Wander & Wilt Studios or its licensors. You receive no rights in our IP except the right to use the Service in accordance with these Terms.

Our SDK source code is provided under the license noted in each SDK repository; using an SDK constitutes acceptance of that SDK’s license terms.

Billing

Paid plans are billed in advance, monthly, per workspace (Indie $19 USD, Studio $49 USD). Annual options bill once a year at a discount; the per-month figure shown on /pricing is the effective rate. Charges are made through our payment processor, Stripe. We do not see or store your card number; refer to Stripe’s privacy notice for their handling.

Renewal

Paid subscriptions auto-renew at the end of each billing period unless cancelled. You can cancel any time from the Stripe-hosted Customer Portal we link from Settings → Billing.

Failed payments and 14-day grace

If a renewal payment fails, your subscription enters a past_due state. We will:

• Email you within hours of the first failure with a link to update your payment method.
• Stripe will retry the charge several times over the following two weeks per its standard dunning policy.
• If the payment is still not collected by the end of the 14-day grace period, we will downgrade your account to the Free plan automatically. Your data is preserved subject to the Free plan retention window, and you can re-upgrade any time.

During the grace period your paid-plan access continues uninterrupted, we’d rather not flicker your features on and off while you sort the billing issue out.

Refunds

Subscriptions are not refunded for partial months. If you cancel mid-period your paid-plan access remains until the end of the billing period you already paid for, then transitions to Free.

We will refund any charge that is materially our error (double billing, charge after explicit cancellation, etc.). Email billing@playloop.gg with the invoice ID and a short description.

Taxes

Prices are exclusive of applicable taxes. Stripe collects the appropriate taxes for your billing jurisdiction at checkout.

Price changes

We may change paid-plan pricing with at least 30 days’ notice by email. Price changes only apply at your next renewal, never mid-period.

Third-party AI bills (bring-your-own keys)

Playloop lets you connect your own OpenAI, Anthropic, or Google API key under Settings → AI provider. When a key is configured, Playloop sends model requests using that key. Charges for those requests are made by the provider directly to your account on file with them and are not collected, processed, refunded, capped, or subsidized by Playloop in any way. We do not see your provider invoices and have no mechanism to credit, refund, or dispute them on your behalf.

You are responsible for monitoring your provider account usage and for setting a monthly spending cap with the provider before connecting the key to Playloop. Caps live on the provider side: OpenAI limits, Anthropic limits, Google AI Studio. Playloop also surfaces a per-account usage view at Settings → Usage built from our own request logs, but that view is a convenience tool, not an authoritative billing record, and you should reconcile it against your provider’s official invoices.

If a runaway loop, prompt injection, configuration error, stolen API key, or unexpected pricing change at the provider causes your provider bill to spike, the resulting charges remain your responsibility. We recommend rotating the key immediately at the provider, removing it from Settings → AI provider, and contacting the provider’s billing support. Playloop will cooperate in good faith with any investigation but cannot adjust charges that did not flow through us.

From time to time we may extend paid-plan access to selected users (community contributors, beta testers, friends and family) without charge. These “gifted” entitlements:

• Have an explicit expiry date communicated when granted.
• Do not auto-renew. When the gift expires, the account reverts to whatever Stripe state would otherwise apply (usually Free).
• Are revocable at our discretion for material ToS violations.

You can terminate at any time:

• Cancel a paid subscription from Settings → Billing; your paid-plan access continues until the end of the billing period you already paid for, then you transition to Free.
• Close your account from Settings → Account. Closure runs on a 14-day soft-delete grace window, you can undo any time before day 15 from the same page. After the window your row plus every game, session, transcript, insight, attached asset, webhook subscription, and notification you own is permanently deleted.
• Closing your account does not cancel a paid subscription immediately, the subscription is canceled when the final deletion runs at the end of the 14-day window. If a renewal falls inside that window you will be charged for it. If you do not want another charge, cancel your subscription from Settings → Billing before closing your account.

We may suspend or terminate an account for:

• Material breach of these Terms or the Acceptable Use section.
• Non-payment past the 14-day grace window (a paid plan is downgraded to Free, not terminated, in that case).
• A reasonable, good-faith belief of fraudulent activity.
• Legal requirement to do so.

We’ll give you reasonable notice and a chance to cure unless the breach is severe (security incident, chargeback fraud, etc.).

Playloop is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and any warranty arising from course of dealing or usage of trade.

We do not warrant uninterrupted service, error-free output, or that AI-generated insights are accurate, complete, or fit for any particular decision-making purpose. Treat AI output as a draft that needs your judgement, not a source of truth.

Nothing in this section limits our commitments under the Privacy Policy, including the security-incident notification obligations in Privacy § 12.5. Those run independently of this disclaimer.

See Privacy Policy for the full data-handling story. The Privacy Policy is incorporated by reference into these Terms.

To the maximum extent permitted by law, in no event will either party be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, or loss of goodwill, arising from or related to these Terms or the Service, even if advised of the possibility of such damages.

Each party’s aggregate liability under these Terms will not exceed the greater of (a) the fees paid by you to Playloop in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred US dollars ($100).

Some jurisdictions do not allow the limitation of certain warranties or liabilities. In those jurisdictions, our liability is limited to the smallest extent permitted by law.

For the avoidance of doubt: charges incurred on a third-party AI provider account via a bring-your-own key you configured under Settings → AI provider are not fees paid to Playloop and are not included in the liability cap above. Those charges are governed by your agreement with the provider (OpenAI, Anthropic, Google, etc.) and remain your responsibility regardless of cause. See § 8 (Third-party AI bills) for the operational detail.

You will indemnify and hold Wander & Wilt Studios harmless from any third-party claim arising out of (a) your content, (b) your use of the Service in violation of these Terms, or (c) your infringement of any law or third-party right.

We will indemnify and hold you harmless from any third-party claim that the Service, as provided by us and used by you in accordance with these Terms, infringes the third party’s intellectual property rights.

The indemnifying party may control the defense and settlement, provided that no settlement may be entered without the indemnified party’s prior written consent (not to be unreasonably withheld) if it imposes obligations on the indemnified party beyond paying money.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws principles. Any dispute arising under these Terms will be brought exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction there.

Before filing suit, you agree to first contact us at hello@playloop.gg and to make a good-faith attempt to resolve the dispute informally for at least 30 days.

We’ll update these Terms when material changes ship. For changes that affect your rights, obligations, or how you’re billed, we’ll email you and post a notice on the dashboard at least 30 days before the change takes effect. The Last updated date at the top is the source of truth. Continued use of the Service after the effective date constitutes acceptance.

• Entire agreement. These Terms (together with the Privacy Policy and any order forms referencing them) are the entire agreement between you and Wander & Wilt Studios regarding the Service.
• Severability. If a court finds any part of these Terms unenforceable, the remaining parts stay in effect.
• No waiver. Our failure to enforce any right under these Terms is not a waiver of that right.
• Assignment. You may not assign these Terms without our written consent. We may assign these Terms to an affiliate or successor in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays caused by events outside its reasonable control.
• Notices. We give you notice by email to the address associated with your account or by posting on the dashboard. You give us notice by emailing hello@playloop.gg.

Questions about these Terms? hello@playloop.gg
Billing-specific questions: billing@playloop.gg